Documentation › Account

Support

All DrenoxBot support happens on the forum, on the website at /comunidade and inside the game through the DrenoxCommunity tab. There is no Discord: answers stay public on the forum, and the next person with the same question finds the solution with search.

In the DrenoxCommunity tab you are already logged in: the bot uses the same account as the launcher, without asking for your password again.

Where to ask#

The forum has fixed boards and one community per OT.

BoardWhat it is for
Anúncios (announcements)Updates and news. Only the team opens topics; everyone can reply
Geral (general)Talk about the bot and the game
Suporte do bot (bot support)Questions and problems with the bot, the launcher or your account
Pedidos de versão e OT (version and OT requests)Requests to support a client version or an OT
Sugestões (suggestions)Ideas for the bot and the website
Planos e assinaturas (plans and subscriptions)Questions about plans and payment

OT communities#

Every OT the bot plays on gets its own board, created automatically the first time a bot joins it. There, that server's players talk about the game, the bot and hunts. The board shows the OT's icon, worlds, versions and the players seen on it.

How to ask for help well#

A good topic gets solved faster. Include:

  • What you tried to do and what happened
  • The OT and the client version (shown on the launcher's client list)
  • The exact error message, from the launcher or the bot's Console
  • Your plan: Pro or Pro Max

Request support from the launcher#

For a client version or an OT the bot does not support yet, use the launcher. It fills in the client's details for you.

1
Select the client

On the launcher's stage 2 Client, click the client with the problem.

2
Click Request support

It is the Unsupported version or OT? Request support link, under the Start bot button.

3
Pick the type

Add client version, Add/fix OT server or Other problem.

4
Check the fields and write your message

OT host, version and exe name come filled in. For Other problem, the message is required.

5
Click Send

The request becomes a topic and the button changes to Open forum.

The topic is opened in your name on the Pedidos de versão e OT board, with a title like Pedido: versão 15.10 or Problema no OT taleon.online. The text lists the host, the version and the exe name (never the folder), followed by your message.

Request status#

StatusMeaning
aberto (open)Request received, not reviewed yet
em andamento (in progress)The team is working on it
resolvido (solved)Done: update or reopen the launcher and test

You get a forum notification when the status changes, and also when someone replies to your topic.

Request support messages
MessageWhat to do
Describe the problem in the message.For Other problem, the message is required
Too many requests today; try again tomorrow.The limit is 5 requests per day
Session expired: close the launcher and log in again.Reopen the launcher and log in
Backend unreachable.No connection to the server; try again

Common cases#

The licence is for 1 PC. Open a topic on Suporte do bot asking to release the new computer. See Install and the launcher.